Owner FAQs

Turnkey Residential isn’t another faceless vendor checking boxes and collecting rent; we’re your dedicated partner, invested in understanding your unique vision and turning it into reality. While others might stop at filling a vacancy, we start by asking what success looks like for you, whether it’s steady cash flow, property appreciation, or building a legacy. Our approach is built on collaboration, crafting tailored strategies that align with your goals and fuel meaningful results, not just short-term wins. We bring expertise, not just experience, to every decision, ensuring your property thrives today and grows stronger tomorrow. Above all, we’re in this for the long haul, fostering a relationship rooted in trust, transparency, and a shared commitment to your prosperity. With us, you’re not signing up for a transaction; you’re gaining a team that’s all in on your future.

Turnkey Residential manages all property types, from single-family homes and apartments to multi-family units and small commercial spaces, for both long-term and short-term rentals. Our long-term services handle tenant placement, leases, rent collection, and real estate support, while our short-term expertise shines as Airbnb Superhosts, mastering marketing, bookings, guest care, and upkeep. Whatever your property or goals, we deliver tailored success.

Turnkey Residential targets a 30-day lease-up for market-ready properties, using expert pricing, pro photography, and top-tier marketing to attract the right tenant fast. Our rigorous screening ensures quality without delay, cutting vacancy time and boosting your income sooner. We are so confident in this approach that we guarantee these results for our Premium-level clients.

Turnkey Residential recommends your rental market price blending deep local market knowledge and real-time data to target the sweet spot for fast leasing and top returns. We analyze trends, comparable properties, and your home’s unique features to ensure it’s competitively priced for maximum profit with minimal vacancy.

At Turnkey Residential, we prioritize placing tenants least likely to miss rent, using our detailed screening of credit, income, and rental history. We simplify payments with an easy online portal and automated options for convenience. If rent is late, we send clear notices with firm deadlines and fees to prompt quick resolution. When that’s not enough, we transition smoothly into legal action, managing eviction and swift re-leasing to safeguard your investment. Our process keeps vacancy and stress low, with added security for Premium plan clients through our Eviction Guarantee.

Yes, Turnkey Residential makes it simple by depositing your rental income directly into your bank account via secure ACH transfers. After collecting rent through our efficient online portal, we process and deliver your funds promptly each month, ensuring you enjoy steady cash flow with no extra effort. It’s all part of keeping your investment hassle-free.

No, North Carolina law leaves Section 8 optional for private landlords, with federal guidelines reinforcing your choice. Turnkey Residential has elected not to participate, preserving your freedom to shape your own investment strategy.

Yes, Turnkey Residential operates with full credibility as a team of licensed brokers and proud Realtor members. Our qualifications ensure we bring professional expertise and industry standards to every aspect of managing your property, giving you confidence in a partner who’s fully equipped to protect and grow your investment.

Relationships fuel everything we do, from our deep connection with clients to the time we treasure with our families, causes, and communities. At Turnkey Residential, we’re more than a service. We’re your partner, wholly committed to being there whenever you need us most, even beyond regular hours. With this in mind, we aim to balance availability by reserving after-hours contact for urgent issues and emergencies. When a major maintenance need or tenant challenge emerges, we respond with the unwavering dedication and expertise you count on daily, keeping your investment secure and strengthening your trust in us. We’re not here to clock out. We’re here to stand by you with care and reliability whenever it matters most.

Absolutely, Turnkey Residential requires you to sign the lease and each addendum, ensuring you’re a full party to the agreement with the chance to review and approve all terms. Our legal documents, meticulously designed to protect both you and your tenants, provide a solid foundation you can trust for your investment’s security.

Yes, Turnkey Residential goes beyond management as your full-service partner, offering expert real estate services to buy or sell properties with ease. Our licensed brokers bring market savvy and personalized guidance, ensuring every transaction aligns with your investment goals and strengthens your portfolio’s future.

Turnkey Residential delivers your rental income monthly via secure ACH direct deposit to your bank account, typically by the 10th, after rent is collected and processed. You’ll see every detail in your owner portal, ensuring fast, reliable payouts that keep your cash flow steady with no hassle.

Turnkey Residential handles rent collection seamlessly, with rent due on the 1st followed by a 5-day grace period before a late fee is applied on the 6th. Tenants enjoy an online portal with automated payment options plus automated reminders before rent is due, when it’s late, and when fees kick in. We pursue early collection efforts if needed and escalate to eviction only as a last resort, keeping your income steady and secure.

For everything except vacation rentals, Turnkey Residential establishes a minimum 12-month lease to deliver stability and leverage North Carolina’s enhanced protections, such as higher security deposit limits not offered with shorter terms. We thoughtfully avoid lease endings in November, December, or January to bypass holiday upheaval, cold spells, and a sluggish market. Any lease set to conclude in those months extends to February’s end, ensuring tenant comfort and positioning your property for a more vibrant spring market.

Turnkey Residential typically holds a one-month security deposit for our 12-month leases, securing strong protection under North Carolina law. When an applicant shows promise yet carries slightly higher risk, we nudge the deposit up to shield your investment, blending fairness with care. Our adaptable approach keeps your property safe and the process open and trustworthy.

Turnkey Residential aims to bring your property to market swiftly, often within a few business days, provided it’s vacant, in good shape, and unencumbered by other agreements. If it’s under another manager, we suggest reviewing your contract’s exit terms to ensure a seamless transition of management and funds into our care. For empty homes needing work, our careful pre-listing inspection spots repairs early, enabling us to coordinate fixes promptly and get your property tenant-ready without delay. In every case, we approach the task with expertise and commitment, delivering a smooth start that positions your investment toward success from the outset.

Turnkey Residential empowers you with detailed monthly reports through your owner portal, including rent collected, expenses, and maintenance breakdowns. You can also run custom ad hoc reports anytime for financial or property insights, scheduling them for automatic delivery if you prefer. Annual 1099s and year-end summaries arrive seamlessly, keeping your investment’s performance clear and accessible whenever you need it.

Turnkey Residential securely holds the tenant security deposit in a dedicated trust account, fully compliant with North Carolina law. We manage it with care and transparency, ensuring your funds are protected and accessible when needed. This keeps your investment safe and your responsibilities simplified.